Privacy policy

This Privacy Policy describes how FlowState ("we", "us", or "our") collects, uses, and shares information about you when you visit or make a purchase from drink-flowstate.com.

Information We Collect

When you place an order or sign up:

  • Name and email address
  • Billing and shipping address
  • Payment information (processed securely by Stripe — we never store card details)
  • Phone number (if provided)
  • Order history

When you browse our site:

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring website
  • Device type

We collect browsing data through cookies and third-party tools including Google Analytics and the Meta Pixel to understand how visitors use our site and to improve your experience.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmation and shipping notifications
  • Respond to your enquiries and provide customer support
  • Send marketing emails (only if you have opted in)
  • Improve our website and products
  • Comply with legal obligations

Sharing Your Information

We do not sell your personal data. We share data only with trusted third-party service providers who help us operate our business:

  • Shopify — our ecommerce platform
  • Stripe — payment processing
  • Shipping carriers — to deliver your order
  • Google — analytics and search
  • Meta (Facebook/Instagram) — advertising and analytics

These providers are contractually required to protect your data and may only use it to provide services to us.

Cookies

We use cookies to maintain your shopping session, remember your preferences, and analyse site traffic. You can disable cookies in your browser settings, though this may affect the functionality of our website.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing emails at any time (via the unsubscribe link in any email)

To exercise any of these rights, contact us at info@drink-flowstate.com.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a CCPA request, contact info@drink-flowstate.com.

Data Retention

We retain your order information for a minimum of 5 years for legal and accounting purposes. You may request deletion of your account and non-order data at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our site after changes constitutes acceptance of the updated policy.

Contact

FlowState
Email: info@drink-flowstate.com
Website: drink-flowstate.com